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Interactive Ergonomics Tool for Network Rail
April 2010
Lucid developed an interactive application for a specialist role and task analysis tool produced by Network Rail's Ergonomics Team. The application – the Work Domain Map Visualisation Tool – allows for analysis of operational roles on the railway by mapping individual roles in terms of purpose, function, tasks, tools and information required to carry out the role.
The tool can be used to evaluate how changes to, for example, equipment or working processes could affect the operator’s workload or the overall operation of the railway.
The tool was originally created as document-based diagrams. The online application allows for central access, version control and much improved user experience.
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Presentations for Australian Rail Conference
March 2010
Lucid supported RSSB in developing two presentations for the Australian Rail Safety 2010 conference in Melbourne:
Britain's Approach to Zero Harm and Safety Leadership in Britain’s Railway.
Lucid provided creative communications support, making use of our rail industry experience to develop relevant,
meaningful content. Our technical team organised the media assets and ensured that both presentations ran smoothly
and efficiently.
The presentations made extensive use of custom animation, illustrations, diagrams and video clips. The presentations
were delivered in PowerPoint with media assets being embedded using Adobe Flash.
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Online Application for Evaluating Signaller Workload
November 2009
Lucid developed ODEC - an online workload application on behalf of Network Rail’s Ergonomics team.
The Operational Demand Evaluation Checklist – ODEC – is part of a suite of tools designed to provide an
understanding of signallers' workload. The model takes into account both static and variable characteristics
of a signaller's workplace and provides a systematic process to evaluate them within a particular workstation.
The on-line application provides central storage of all data entered into the tool, access to all users of the tool
to the previously assessed workstations, and advanced reporting. The application also includes a user guide to the tool.
View the Signaller Workload Toolkit
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Interactive DVD on TPWS
June 2009
The Train Protection and Warning System (TPWS) is a safety system implemented across Britain’s rail
network. The system will automatically apply the train’s emergency brake if the train passes a red
signal, or is over-speeding on the approach to a speed restriction, buffer stops or a red signal.
Lucid developed an interactive DVD that provides practical guidance to train drivers and signallers
on all aspects of the system: how it works, why it was implemented and how to operate it correctly.
The DVD combines video, animations and interactive exercises to provide a comprehensive and accurate
understanding of TPWS.
No such training tool had been developed since the implementation of TPWS was completed in 2002. Lucid
worked with an extensive team of technical experts, train operators and signallers to produce the DVD.
View the case study
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Classroom resources on railway safety
May 2009
Children and teenagers are often not aware of the dangers present in the railway environment, such as electrification,
or of the consequences and risks from antisocial behaviour and vandalism
Working with train operators, British Transport Police and education experts, Lucid produced three comprehensive teaching
packs that include hard-hitting video, lesson plans and assembly ideas.
A Good Journey is a learning pack that covers all aspects of keeping safe on the
railway and respecting staff and fellow passengers.
Trespass & Vandalism looks at the dangers and consequences of the some of the most
common types of railway crime committed by teenagers. The Thrill Is Gone is powerful
short film that highlights the dangers of spraying graffiti on the railway.
The teaching packs are available online at www.trackoff.org and on DVD, along with a
range of previously produced teaching resources. The production is part of Lucid’s contract with RSSB to manage the Trackoff
website services.
In March 2010, the Youth Work Now magazine named the Trackoff Resources DVD as one of the best six educational films available.
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Web-based work site safety briefings
May 2009
Effective and accurate safety briefings are essential for ensuring the safety of workforce, contractors
and visitors in environments such as railway depots. In partnership with Bombardier Transport UK, Lucid
has developed an online application to deliver safety briefings on Bombardier’s depots.
The application, called Site Sentinel, allows visitors and contractors to register online and go through
the safety briefing before they visit or start working at a specific depot. The briefing provides detailed
information about each site, including maps, working practices, hazards present, and what to do in an emergency
For the management at Bombardier the system provides an audit trail of visitors and a proof that they have been accurately briefed.
The briefing for the first Bombardier site went live in May, and Lucid is currently working on three more depot briefings.
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Second edition of the PTS DVD
April 2009
The second version of the Personal Track Safety interactive training DVD, initially developed by Lucid
in 2007, was published and delivered to the rail industry trainers over spring 2009.
Following feedback from the users of the course, Lucid updated some of the videos, photographs and other
content on the DVD. The technology framework on which our DVDs are developed, makes it easy and efficient
to make changes to any of the literally hundreds of media assets included in the PTS training package.
The new DVD also contains an extensive photo library.
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Route drivability tool
August 2008
Design and implementation of signalling systems and other railway infrastructure
features can have a significant impact on the train driver’s workload, and
therefore the driver’s ability to perform safely and efficiently.
Changing the infrastructure arrangement once implemented is very costly so it is
useful to be able to evaluate the ergonomic impact of a design scheme early on in
the design project.
Network Rail, working with the world leading human factors consultancy Human Engineering,
has developed a software model that allows engineers to do just that. Lucid developed
the model into a web application with an easy to use interface and sophisticated
graphing function.
www.routedriveability.co.uk
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Helping to educate kids about railway safety
May 2008 - ongoing
Trackoff is an educational initiative managed by the Rail Safety and Standards Board
(RSSB) on behalf of Britain’s railway industry. The aim of the initiative
is to educate young people about safe conduct in the railway environment and raise
awareness of the dangers and consequences of antisocial behaviour and/or playing
on the railway.
At the centre of the initiative is the www.trackoff.org
website which provides free educational resources to organisations that can spread
the message: schools, colleges, youth centres and community groups.
Lucid was awarded a two-year contract to manage the website services. Over the summer
2008, we reviewed all previously produced resources with a panel of education experts,
redeveloped the website and implemented a digital asset library. The next phase
of the programme is to develop new resources which better match today’s classroom
facilities and teachers’ needs.
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Presentation for an international audience
May 2008
The leaders in Britain’s rail industry are sought after speakers in international
conferences, thanks to their experience and expertise of the industry in a country
where the railway has a long history and faces demanding challenges in terms of safety,
cost and demand.
Lucid designed and developed a presentation on the safety improvements in Britain’s
rail industry, given to an international audience in Sydney, Australia, by a director
of one of our long-term clients, the Rail Safety and Standards Board.
Lucid worked closely with RSSB to develop a presentation that combined Flash animation,
video and information design to convey a complex story in a highly visual way. The
project has led to Lucid redesigning RSSB’s corporate presentation template.
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Consultancy and training on corporate time tracking application
March 2008
Lucid provided consultancy, and developed and delivered a training course for the
Rail Safety and Standards Board (RSSB) on the company’s time tracking application.
RSSB is a not-for-profit company, owned and funded by the many companies that provide
Britain with rail and freight transport. It provides the rail industry with services
ranging from R&D to managing national safety standards and acting as the interface
in European railway programmes. To secure funding, RSSB must be accountable to the
rail industry and the Department for Transport. Company-wide tracking of staff time
spent on various types of projects is part of RSSB’s commitment to transparency
and spending of the industry and tax payers’ money.
Lucid worked closely with the senior management and department heads to develop
a course that both conveyed the business need for time tracking and addressed the
practical aspects of using the system. Every member of the 200+ staff was trained
by Lucid.
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PTS training package
September 2007
Lucid developed a comprehensive, interactive training package on personal track
safety, tailored to the requirements of passenger and freight train operators, and
infrastructure management contractors.
Funded by the Rail Safety and Standards Board, the training package covers all aspects
of personal track safety, from understanding the railway environment and terminology
to rescue and protection of the railway in a case of an emergency.
The training material is highly visual, with over 150 original photographs, illustrations,
video and interactive exercises to ensure effective training.
Lucid also developed the associated lesson plans, handouts and exam papers.
The DVD can be ordered via the supporting website
www.ptscourse.co.uk
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Improving rail industry safety briefings
June 2007
Lucid developed a training course for the rail industry to help Controllers of Site
Safety (COSS) improve their communication and presentation skills.
COSSs are responsible for setting up a safe system of work for teams carrying out
work on the railway track. A central part of their job is to brief work teams on
all aspects of site safety. However, typically COSSs have had little training in
communication and presentation techniques.
Network Rail decided to address this by incorporating a module on communication
skills into the COSS training courses. Lucid developed the course materials, with
emphasis on how to deliver effective professional safety briefings.
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Web application for railway standards change management
April 2007
Rail Safety and Standards Board (RSSB) is responsible for the production and upkeep
of Britain’s Railway Group Standards. These technical and operational standards
set out the requirements for system safety and safe interworking on Britain’s
railway.
When a change is proposed to a standard, all companies potentially affected by the
change must be consulted and given the opportunity to comment.
Lucid designed and developed a web application that allows RSSB to manage the consultation
process effectively, replacing the manual, paper based system that had been in place
previously.
Called the Consultation and Stakeholder Register, the system contains details on
all consultations managed by RSSB that are currently underway, and on all stakeholders
who need to be consulted.
www.consultation.rssb.co.uk
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Training DVD on GSM-R radio system
January 2007
Network Rail is currently implementing the largest ever telecommunications renewal
on Britain’s railway. The programme will replace all existing radio, cable
and transmission systems, and significantly improve safety, efficiency and reliability
of railway operations.
A key part of the £1.3 billion programme is the GSM-R radio system that will
allow drivers and signallers to contact each other directly, any time, anywhere
on the network. Over 20,000 drivers, signallers and guards will be trained to use
the new equipment.
Lucid produced a 12 minute DVD that provides an overview of the system and conveys
its key functionality and features to the front line staff. The DVD is used in staff
training courses and general briefings across the rail industry.
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The 21st Century Professional Driver DVD
September 2006
Lucid has produced an interactive DVD that provides Britain’s train drivers
with guidance on lifestyle and self-management.
The DVD combines 30 minutes of video and animation with interactive exercises to
address topics such as managing shift work and fatigue, getting support for personal
problems and maintaining concentration while driving.
Shot with drivers from passenger and freight train and on-track-machine operating
companies, the DVD takes an open and honest approach to issues that that are very
real but not always easy to discuss in the workplace.
Financed by the Rail Safety and Standards Board, 2,500 copies of the DVD will be
distributed to the industry free of charge after the launch event 27 September 2006.
Watch the trailer (6.12 MB)
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Online training materials for rail industry
August 2006
Lucid developed a comprehensive training package on safety critical communications
for the rail industry.
Commissioned by the Rail Safety and Standards Board, the training package covers
railway communication protocols, techniques for planning and structuring communications,
and the critical importance of confirming understanding before taking any action.
The materials combine video, voiceover, illustration and graphics to deliver safety
critical training in an engaging and memorable manner. All materials can be downloaded
free of charge from www.railscc.co.uk
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Interactive guide for railway research
June 2006
Lucid developed an interactive guide for the Research and Development department
of the Rail Safety and Standards Board.
The department spends about £15 million per year on research that helps to
improve engineering, operation and management of the railway. The interactive guide
combines video, voiceover, animation and graphics to showcase the department’s
work and the benefits it is delivering to the rail industry.
The guide was launched in June 2006 at the World Congress on Railway Research in
Montreal, Canada.
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Arc Resource Solutions branding
May 2006
Lucid has developed a visual identity for ARC Resource Solutions, a specialist recruitment
consultancy.
The newly created company needed a high impact and professional-looking brand to
help it stand out in a competitive market.
Lucid was selected to create an identity that would also reflect the enthusiasm
of the founding directors.
Director Adrian Bowen said: “Lucid took the time to find out what it is we
do and to understand our business. We were not simply looking for a design agency
to create a brand that looked good, but a company that could advise us on the best
visual identity to really represent our business and reflect what we do.”
“There is a real energy in our chosen branding.”
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Promoting traffic management qualification
May 2006
The Highways Agency has recently taken the role of traffic management from the police,
freeing police resources to deal with crime. The Agency’s on-road traffic
officers and control centres help to ease incident-related congestion and improve
the safety and reliability of road journeys on England’s motorways.
After their initial training in traffic management, Highways Agency staff are encouraged
to complete a Certificate in Traffic Management (CTM), a vocational qualification
for traffic officers and control centre operators.
Lucid is working with the HA Traffic Learning Centre producing communication materials
that inform staff about the qualification and how to achieve one.
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Highways Agency re-development
January 2006
Lucid re-developed the Highways Agency Research Compendium to carry the organisation’s
new corporate website design.
We also took the opportunity to improve many of the technical and usability aspects
of the site.
The Research Compendium is an online database of research commissioned by the Highways
Agency (HA). It is used by transport professionals, students and educational institutions
all over the world. Lucid has managed the hosting and development of the database
and its content management system since 2002.
www.ha-research.gov.uk
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Click here to play the animation
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Track Safety Christmas campaign
December 2005
Each Christmas, the railway closes for Christmas Day and Boxing Day. While the trains
stop running, thousands of dedicated railway staff forego their Christmas dinners
to improve and rebuild Britain’s railway infrastructure.
Lucid created an animated Christmas greeting for the www.tracksafety.info website
to acknowledge their efforts and wish everyone safe working.
The animation, together with the a new interactive quiz, helped to drive up the
site’s usage to a new record – which we promptly broke again in January 2006.
In our first year of managing the site, we have grown its usage 17-fold.
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Interactive training for Network Rail
December 2005
Lucid developed an interactive CD for Network Rail to train signaller managers to
apply the company’s new model for assessing staff competence in safety critical
communications.
We worked with a team of experienced signaller managers to redefine the assessment
model, and then developed the CD to address all the key learning objectives: what
has changed and why, and how to apply the new model.
The CD includes voiceovers, videos, animations, real life case studies and interactive
exercises which create an engaging and effective learning experience.
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Bespoke development for VEM
November 2005
Benchtime 2 Primetime (B2P) is a resource management tool developed by the UK company
Virtual Enterprise Management (VEM). Through a web-based interface, B2P allows project
managers to assemble virtual teams of people who have the required skills for a
given job and are available at the right time.
Lucid provided VEM with a bespoke plug-in that enables B2P users to synchronise
their personal Microsoft Outlook calendars with the B2P web-based calendar. Because
most people keep their appointments and tasks best updated in Outlook, the plug-in
dramatically increases the efficiency of B2P resource management tool.
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Exhibition for SCCFG
June 2005
Lucid handled event management for the rail industry Safety Critical Communications
Focus Group at the National SPAD Workshop.
Attended by signaller and driver managers, the event is aimed at finding ways to
reduce signals passed at danger, a potentially catastrophic safety incident on the
railway.
Lucid created an eye-catching digital animation for SCCFG’s display, produced
brochures and helped with staffing on the day. The event was a success, raising
awareness of SCCFG and its award-winning training materials.
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CIRAS
March 2005
CIRAS is the Confidential Incident Reporting and Analysis System for the UK rail
industry. It encourages employees in the industry to report safety incidents via
this confidential system as well as through their own company’s reporting
channels.
Lucid designed the visual identity for the new CIRAS newsletter, a part of a wider
programme of change in the organisation’s communications.
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Track Safety Strategy Group [TSSG]
November 2004 – August 2006
Lucid managed the workforce communications programme for Track Safety Strategy Group (TSSG), a rail industry focus group on track worker safety.
We produced newsletters and videos that were published three times a year and used across the rail industry in the regular safety briefings. We provided TSSG with all the original content, media and artwork, and managed the group's website on a weekly basis.
In the beginning of the three-year programme, we also redesigned the group's visual identity, and redeveloped the website.
Network Rail took over the workforce communications when they brought track maintenance in-house in 2006.
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Safety Critical Communications Focus Group
October 2004 – October 2008
Staff competency in safety critical communications is one of the key workforce development areas for the rail industry. Lucid developed a website for the rail industry Safety Critical Communications Focus Group (SCCFG). The site provided for everyone in the industry a single point of access to the most up-to-date information, news, events and training materials on safety critical communications.
The site was updated monthly with news, features and interactive tools, with Lucid working together with industry experts to write and develop the content.
In March 2005 the site won the prestigious Railway Industry Innovation Award: Innovation in Safety, along with an interactive training CD ‘Safety Critical Communications: Interactive Course for Assessors’.
See the case study
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E-learning tool for the rail industry
September 2004
Lucid developed an interactive training CD ROM for the rail industry to improve
safety critical communications. The project was facilitated by the Rail Safety &
Standards Board (RSSB) and guided by a cross-industry editorial team.
The CD combines video, audio, animation and over 50 interactive exercises. It has
been a great success in the rail industry: the first print run ran out in two weeks,
and the feedback has been overwhelmingly positive.
In March 2005 the CD won the prestigious Railway Industry Innovation Award: Innovation
in Safety, along with the supporting website www.railscc.co.uk.
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Highways Agengy Research Compendium
September 2002 – on-going
The Research Compendium is an online database of research commissioned by the Highways
Agency (HA). Used by transport professionals, students and educational institutions
all over the world, the Compendium is managed by the Transport Research Laboratory.
Lucid hosts and supports the system, and develops new functionality on an on-going
basis.
www.ha-research.co.uk
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API Photographic Services
December 2003
API Photographic Services provides the marketing and advertising industry with photographs
and video of events and outdoor campaigns. The service allows clients to assess
the quality and success of a campaign or event through online access to images.
Lucid designed and developed the online application which is API's key business
tool. The main components of the system are:
- Secure client accounts for viewing, downloading and emailing campaign images
- Facility for photographers to upload images
- Administration functionality to fully manage the client accounts and image database
in-house by non-technical users
www.apiphotos.co.uk
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Network Rail Freight Property
December 2003
Network Rail’s Freight Property Catalogue is an online database of railway
related property that is available for lease by freight operating companies and
contractors. Users can search for suitable sites in multiple ways, including by
a network map.
Lucid redeveloped the catalogue to carry the Network Rail corporate identity and
to improve usability. We also developed a content management system that allows
the Freight Property team to update the catalogue through an easy-to-use web interface.
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Network Rail Freight Commercial Services
June 2003
Network Rail Freight Commercial Services is required by the Rail Regulator to provide
information and advice to potential and existing customer on how to get freight
on rail.
Lucid provided the Freight team with a comprehensive web strategy. This led us to
redevelop the online freight guide which originated from Railtrack, the predecessor
of Network Rail. In the process we edited the site down from nearly 200 hundred
pages to just over 100, reducing the maintenance overhead for the in-house web team.
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APD Communications
April 2003
APD is a specialist provider of mobile information and control room solutions for
the emergency services and companies with field-based operations.
Lucid developed a comprehensive online strategy for APD, and then redeveloped the
company’s website.
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Network Rail Estates
September 2002 – June 2004
Network Rail owns and operates the 16 busiest railway stations in the UK which are
visited by over 650 million people each each.
Lucid provided Network Rail Estates with complete creative and technical services
to maintain and develop their website which gives information about facilities and
services on the stations. After two years’ on-going support, the site was
handed over to the in-house web team who now manage it.
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Network Rail
September 2002 – July 2003
Lucid developed an online strategy for Network Rail, the owner and operator of Britain’s
railway infrastructure, and subsequently created the company’s website. After
a year of on-going support, the site was handed over to the in-house web team who
now manage it.
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