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PTS training package
September 2007
Lucid developed a comprehensive, interactive training package on personal track safety, tailored to the requirements of passenger and freight train operators, and infrastructure management contractors.
Funded by the Rail Safety and Standards Board, the training package covers all aspects of personal track safety, from understanding the railway environment and terminology to rescue and protection of the railway in a case of an emergency.
The training material is highly visual, with over 150 original photographs, illustrations, video and interactive exercises to ensure effective training.
Lucid also developed the associated lesson plans, handouts and exam papers.
The DVD can be ordered via the supporting website www.ptscourse.co.uk
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Improving rail industry safety briefings
June 2007
Lucid developed a training course for the rail industry to help Controllers of Site Safety (COSS) improve their communication and presentation skills.
COSSs are responsible for setting up a safe system of work for teams carrying out work on the railway track. A central part of their job is to brief work teams on all aspects of site safety. However, typically COSSs have had little training in communication and presentation techniques.
Network Rail decided to address this by incorporating a module on communication skills into the COSS training courses. Lucid developed the course materials, with emphasis on how to deliver effective professional safety briefings.
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Web application for railway standards change management
April 2007
Rail Safety and Standards Board (RSSB) is responsible for the production and upkeep of Britain’s Railway Group Standards. These technical and operational standards set out the requirements for system safety and safe interworking on Britain’s railway.
When a change is proposed to a standard, all companies potentially affected by the change must be consulted and given the opportunity to comment.
Lucid designed and developed a web application that allows RSSB to manage the consultation process effectively, replacing the manual, paper based system that had been in place previously.
Called the Consultation and Stakeholder Register, the system contains details on all consultations managed by RSSB that are currently underway, and on all stakeholders who need to be consulted.
www.consultation.rssb.co.uk
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Training DVD on GSM-R radio system
January 2007
Network Rail is currently implementing the largest ever telecommunications renewal on Britain’s railway. The programme will replace all existing radio, cable and transmission systems, and significantly improve safety, efficiency and reliability of railway operations.
A key part of the £1.3 billion programme is the GSM-R radio system that will allow drivers and signallers to contact each other directly, any time, anywhere on the network. Over 20,000 drivers, signallers and guards will be trained to use the new equipment.
Lucid produced a 12 minute DVD that provides an overview of the system and conveys its key functionality and features to the front line staff. The DVD is used in staff training courses and general briefings across the rail industry.
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The 21st Century Professional Driver DVD
September 2006
Lucid has produced an interactive DVD that provides Britain’s train drivers with guidance on lifestyle and self-management.
The DVD combines 30 minutes of video and animation with interactive exercises to address topics such as managing shift work and fatigue, getting support for personal problems and maintaining concentration while driving.
Shot with drivers from passenger and freight train and on-track-machine operating companies, the DVD takes an open and honest approach to issues that that are very real but not always easy to discuss in the workplace.
Financed by the Rail Safety and Standards Board, 2,500 copies of the DVD will be distributed to the industry free of charge after the launch event 27 September 2006.
Watch the trailer (6.12 MB)
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Online training materials for rail industry
August 2006
Lucid developed a comprehensive training package on safety critical communications for the rail industry.
Commissioned by the Rail Safety and Standards Board, the training package covers railway communication protocols, techniques for planning and structuring communications, and the critical importance of confirming understanding before taking any action.
The materials combine video, voiceover, illustration and graphics to deliver safety critical training in an engaging and memorable manner. All materials can be downloaded free of charge from www.railscc.co.uk
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Interactive guide for railway research
June 2006
Lucid developed an interactive guide for the Research and Development department of the Rail Safety and Standards Board.
The department spends about £15 million per year on research that helps to improve engineering, operation and management of the railway. The interactive guide combines video, voiceover, animation and graphics to showcase the department’s work and the benefits it is delivering to the rail industry.
The guide was launched in June 2006 at the World Congress on Railway Research in Montreal, Canada.
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Arc Resource Solutions branding
May 2006
Lucid has developed a visual identity for ARC Resource Solutions, a specialist recruitment consultancy.
The newly created company needed a high impact and professional-looking brand to help it stand out in a competitive market.
Lucid was selected to create an identity that would also reflect the enthusiasm of the founding directors.
Director Adrian Bowen said: “Lucid took the time to find out what it is we do and to understand our business. We were not simply looking for a design agency to create a brand that looked good, but a company that could advise us on the best visual identity to really represent our business and reflect what we do.”
“There is a real energy in our chosen branding.”
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Promoting traffic management qualification
May 2006
The Highways Agency has recently taken the role of traffic management from the police, freeing police resources to deal with crime. The Agency’s on-road traffic officers and control centres help to ease incident-related congestion and improve the safety and reliability of road journeys on England’s motorways.
After their initial training in traffic management, Highways Agency staff are encouraged to complete a Certificate in Traffic Management (CTM), a vocational qualification for traffic officers and control centre operators.
Lucid is working with the HA Traffic Learning Centre producing communication materials that inform staff about the qualification and how to achieve one.
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Highways Agency re-development
January 2006
Lucid re-developed the Highways Agency Research Compendium to carry the organisation’s new corporate website design.
We also took the opportunity to improve many of the technical and usability aspects of the site.
The Research Compendium is an online database of research commissioned by the Highways Agency (HA). It is used by transport professionals, students and educational institutions all over the world. Lucid has managed the hosting and development of the database and its content management system since 2002.
www.ha-research.gov.uk
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Click here to play the animation
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Track Safety Christmas campaign
December 2005
Each Christmas, the railway closes for Christmas Day and Boxing Day. While the trains stop running, thousands of dedicated railway staff forego their Christmas dinners to improve and rebuild Britain’s railway infrastructure.
Lucid created an animated Christmas greeting for the www.tracksafety.info website to acknowledge their efforts and wish everyone safe working.
The animation, together with the a new interactive quiz, helped to drive up the site’s usage to a new record – which we promptly broke again in January 2006.
In our first year of managing the site, we have grown its usage 17-fold.
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Interactive training for Network Rail
December 2005
Lucid developed an interactive CD for Network Rail to train signaller managers to apply the company’s new model for assessing staff competence in safety critical communications.
We worked with a team of experienced signaller managers to redefine the assessment model, and then developed the CD to address all the key learning objectives: what has changed and why, and how to apply the new model.
The CD includes voiceovers, videos, animations, real life case studies and interactive exercises which create an engaging and effective learning experience.
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Bespoke development for VEM
November 2005
Benchtime 2 Primetime (B2P) is a resource management tool developed by the UK company Virtual Enterprise Management (VEM). Through a web-based interface, B2P allows project managers to assemble virtual teams of people who have the required skills for a given job and are available at the right time.
Lucid provided VEM with a bespoke plug-in that enables B2P users to synchronise their personal Microsoft Outlook calendars with the B2P web-based calendar. Because most people keep their appointments and tasks best updated in Outlook, the plug-in dramatically increases the efficiency of B2P resource management tool.
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Exhibition for SCCFG
June 2005
Lucid handled event management for the rail industry Safety Critical Communications Focus Group at the National SPAD Workshop.
Attended by signaller and driver managers, the event is aimed at finding ways to reduce signals passed at danger, a potentially catastrophic safety incident on the railway.
Lucid created an eye-catching digital animation for SCCFG’s display, produced brochures and helped with staffing on the day. The event was a success, raising awareness of SCCFG and its award-winning training materials.
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CIRAS
March 2005
CIRAS is the Confidential Incident Reporting and Analysis System for the UK rail industry. It encourages employees in the industry to report safety incidents via this confidential system as well as through their own company’s reporting channels.
Lucid designed the visual identity for the new CIRAS newsletter, a part of a wider programme of change in the organisation’s communications.
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Track Safety Strategy Group [TSSG]
November 2004 – on-going
Lucid manages the workforce communications programme for Track Safety Strategy Group (TSSG), a rail industry focus group on track worker safety.
We produce newsletters and videos that are published three times a year and used across the rail industry in the regular safety briefings. We provide TSSG with all the original content, media and artwork, and manage the group’s website on a weekly basis.
In the beginning of the three-year programme, we also redesigned the group’s visual identity, and redeveloped the website.
www.tracksafety.info
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Safety Critical Communications Focus Group
October 2004 – on-going
Staff competency in safety critical communications is one of the key workforce development areas for the rail industry. Lucid developed a website for the rail industry Safety Critical Communications Focus Group (SCCFG). The site provides for everyone in the industry a single point of access to the most up-to-date information, news, events and training materials on safety critical communications.
The site is updated monthly with news, features and interactive tools, with Lucid working together with industry experts to write and develop the content.
In March 2005 the site won the prestigious Railway Industry Innovation Award: Innovation in Safety, along with an interactive training CD ‘Safety Critical Communications: Interactive Course for Assessors’.
www.railscc.co.uk
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E-learning tool for the rail industry
September 2004
Lucid developed an interactive training CD ROM for the rail industry to improve safety critical communications. The project was facilitated by the Rail Safety & Standards Board (RSSB) and guided by a cross-industry editorial team.
The CD combines video, audio, animation and over 50 interactive exercises. It has been a great success in the rail industry: the first print run ran out in two weeks, and the feedback has been overwhelmingly positive.
In March 2005 the CD won the prestigious Railway Industry Innovation Award: Innovation in Safety, along with the supporting website www.railscc.co.uk.
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Highways Agengy Research Compendium
September 2002 – on-going
The Research Compendium is an online database of research commissioned by the Highways Agency (HA). Used by transport professionals, students and educational institutions all over the world, the Compendium is managed by the Transport Research Laboratory.
Lucid hosts and supports the system, and develops new functionality on an on-going basis.
www.ha-research.co.uk
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API Photographic Services
December 2003
API Photographic Services provides the marketing and advertising industry with photographs and video of events and outdoor campaigns. The service allows clients to assess the quality and success of a campaign or event through online access to images.
Lucid designed and developed the online application which is API's key business tool. The main components of the system are:
- Secure client accounts for viewing, downloading and emailing campaign images
- Facility for photographers to upload images
- Administration functionality to fully manage the client accounts and image database in-house by non-technical users
www.apiphotos.co.uk
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Network Rail Freight Property
December 2003
Network Rail’s Freight Property Catalogue is an online database of railway related property that is available for lease by freight operating companies and contractors. Users can search for suitable sites in multiple ways, including by a network map.
Lucid redeveloped the catalogue to carry the Network Rail corporate identity and to improve usability. We also developed a content management system that allows the Freight Property team to update the catalogue through an easy-to-use web interface.
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Network Rail Freight Commercial Services
June 2003
Network Rail Freight Commercial Services is required by the Rail Regulator to provide information and advice to potential and existing customer on how to get freight on rail.
Lucid provided the Freight team with a comprehensive web strategy. This led us to redevelop the online freight guide which originated from Railtrack, the predecessor of Network Rail. In the process we edited the site down from nearly 200 hundred pages to just over 100, reducing the maintenance overhead for the in-house web team.
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APD Communications
April 2003
APD is a specialist provider of mobile information and control room solutions for the emergency services and companies with field-based operations.
Lucid developed a comprehensive online strategy for APD, and then redeveloped the company’s website.
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Network Rail Estates
September 2002 – June 2004
Network Rail owns and operates the 16 busiest railway stations in the UK which are visited by over 650 million people each each.
Lucid provided Network Rail Estates with complete creative and technical services to maintain and develop their website which gives information about facilities and services on the stations. After two years’ on-going support, the site was handed over to the in-house web team who now manage it.
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Network Rail
September 2002 – July 2003
Lucid developed an online strategy for Network Rail, the owner and operator of Britain’s railway infrastructure, and subsequently created the company’s website. After a year of on-going support, the site was handed over to the in-house web team who now manage it.
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