Lucid Portfolio

Lucid partnered with Pure Blue Ocean to deliver capability expertise within the retail sector, supporting Bacardi in the transformation of its Price to Trade and Terms processes.

We designed and developed a comprehensive blended learning programme combining face-to-face workshops, e-learning modules, video content and a podcast. The programme was created to build understanding, consistency and practical capability across the organisation during a significant business change initiative.

The solution adopted a dual-level learning approach: a foundational learning pathway providing an introduction to key concepts for a broad audience, whilst a more detailed practitioner programme offering in-depth guidance, tools and techniques for those directly involved in the process.

This blended approach enabled Bacardi to communicate complex commercial concepts effectively while providing detailed support for those implementing the new ways of working.

Lucid produced and directed four series of the Facing Points podcast.

Facing Points explored issues and topics pertinent to Network Rail operations. The podcast provided an invaluable insight into the challenges faced by the industry and the innovative ways that Network Rail addresses those challenges.

The podcast interviewed managers, technical experts and front-line staff to unpick issues and obtain different viewpoints and experiences. Lucid’s broad experience in the rail industry enabled us to engage with staff and thoroughly explore each subject.

Lucid and Pure Blue Ocean developed a blended learning training programme to equip the Mars Customer Management teams in the art of storytelling. Following huge success, Lucid and PBO were invited to join the Sales Conference in Florida, attended by over 1,000 employees.

The training can be delivered to groups of 20 to 200 delegates and seamlessly blends teacher-led classroom-based training with e-learning modules. Lucid have also created a 10-minute e-learning refresher programme which provides employees with an accelerated overview of the whole storytelling course.

We have now worked with four of the Mars businesses and run courses not only in the US, but also in China, Brazil, and the UK. We’re also now working on a project for their field sales team – helping them to engage their customers using a blend of video based and e-learning training packages.

Network Rail selected SiteSentinel to manage site attendees (contractors, visitors, film crew, etc.) at three of its stations on its Western route: London Paddington, Reading and Bristol Temple Meads.

All three stations are large and busy – with a combined total of around 75 million passengers passing through every year. Each station also welcomes a range of visitors every day, including contractors, retail workers, charity personnel, and an army of ‘Here to Help’ volunteers.

To support the different types of visitor, SiteSentinel offers various information ‘pathways’ which means each individual visitor will only see the information relevant to their visit.

The SiteSentinel platform provides an online induction, test and administration interface. The system is designed to consistently deliver relevant, high-quality information using text, photos, video and illustrations. SiteSentinel provides an audit trail of site inductions for staff, visitors, and contractors.

The Cloud Service Automation (CSA) Demo Package provides Hewlett Packard’s presales team with a best-in-practice example of how to demonstrate the CSA solution.

HP Software Solutions is a global business providing a comprehensive suite of software products to world-class companies who rely on fast, efficient computing resources to function. HPs worldwide presales technical specialists provide their clients with expert advice during the sales process. The CSA product enables comprehensive provisioning and management of applications and infrastructure.

Lucid developed the package using combination of screen capture and video footage to create an engaging example of CSA in action. While many software demonstrations create a dry, sterile example using screen shots, we took a different approach: this format maximises the contribution from the presales consultant providing a real-world example of the product in action.

Non-technical skills (NTS) are behavioural skills which determine the way actions are undertaken. NTS are applicable across a range of tasks; they can enhance an individual’s interactions and job performance. Network Rail identified eight key NTS that are essential for signallers to possess.

NTS represent a large and challenging subject to address. In response Lucid designed a comprehensive training programme, to be delivered over a three year period. The programme ‘kicks off’ with a foundation course. The course combines video, animation and discussion points to provide a comprehensive understanding of the NTS.

We created a delivery concept to communicate the positive impact that the skills have on job performance and an individual’s career progression; whilst the skills are relevant at all career stages, they are essential to producing expert Signallers – they provide a ‘Route to Excellence.’

Network Rail commissioned Lucid to design and deliver two e-learning modules for Signaller training: Train Requiring to Stop in Section and Train an Unusually Long Time in Section.

The training deals with specific, highly complex scenarios to which Signallers must respond. The project required a detailed understanding of the Rule Book and Network Rail operating procedures.

Lucid provided educational design and e-learning production services for this highly technical project. The learning was delivered using Articulate’s Rise platform.

Effective and accurate safety briefings are essential for ensuring the safety of workforce, contractors and visitors in environments such as railway depots. In partnership with Bombardier Transport UK, Lucid has developed an online application to deliver safety briefings on Bombardier’s depots.

The application, called SiteSentinel, allows visitors and contractors to register online and go through the safety briefing before they visit or start working at a specific depot. The briefing provides detailed information about each site, including maps, working practices, hazards present, and what to do in an emergency.

For the management at Bombardier the system provides an audit trail of visitors and a proof that they have been accurately briefed.

The briefing for the first Bombardier site went live in May, and Lucid is currently working on three more depot briefings.

SWeRVe II, Stop Workplace Related Violence, seeks to reduce and manage conflict between staff and passengers on the railways.

Lucid developed the course on behalf of the Rail Personal Security Group, which is supported by several organisations including The Suzy Lamplugh Trust, RSSB, RMT Union, several Train Operating Companies and British Transport Police.

SWeRVe II is built around four video scenarios which show complex, real-world situations, typical of those facing rail staff. Learners are taught to use a Dynamic Risk Assessment model and learn several techniques for managing potential conflict situations.

We would like to acknowledge the help and support provided by Nicole Vazquez of Worthwhile Training during the development of this course.

Lucid developed an interactive application for a specialist role and task analysis tool produced by Network Rail’s Ergonomics Team. The application – the Work Domain Map Visualisation Tool – allows for analysis of operational roles on the railway by mapping individual roles in terms of purpose, function, tasks, tools and information required to carry out the role.

The tool can be used to evaluate how changes to, for example, equipment or working processes could affect the operator’s workload or the overall operation of the railway.

The tool was originally created as document-based diagrams. The online application allows for central access, version control and much improved user experience.

Lucid developed ODEC – an online workload application on behalf of Network Rail’s Ergonomics team.

The Operational Demand Evaluation Checklist – ODEC – is part of a suite of tools designed to provide an understanding of signallers’ workload. The model takes into account both static and variable characteristics of a signaller’s workplace and provides a systematic process to evaluate them within a particular workstation.

The on-line application provides central storage of all data entered into the tool, access to all users of the tool to the previously assessed workstations, and advanced reporting. The application also includes a user guide to the tool.

The Train Protection and Warning System (TPWS) is a safety system implemented across Britain’s rail network. The system will automatically apply the train’s emergency brake if the train passes a red signal, or is over-speeding on the approach to a speed restriction, buffer stops or a red signal.

Lucid developed an interactive DVD that provides practical guidance to train drivers and signallers on all aspects of the system: how it works, why it was implemented and how to operate it correctly. The DVD combines video, animations and interactive exercises to provide a comprehensive and accurate understanding of TPWS.

No such training tool had been developed since the implementation of TPWS was completed in 2002. Lucid worked with an extensive team of technical experts, train operators and signallers to produce the DVD.

Children and teenagers are often not aware of the dangers present in the railway environment, such as electrification, or of the consequences and risks from antisocial behaviour and vandalism

Working with train operators, British Transport Police and education experts, Lucid produced three comprehensive teaching packs that include hard-hitting video, lesson plans and assembly ideas.

A Good Journey is a learning pack that covers all aspects of keeping safe on the railway and respecting staff and fellow passengers.

Trespass & Vandalism looks at the dangers and consequences of the some of the most common types of railway crime committed by teenagers.

The Thrill Is Gone is powerful short film that highlights the dangers of spraying graffiti on the railway.

In March 2010, the Youth Work Now magazine named the Trackoff Resources DVD as one of the best six educational films available.

Design and implementation of signalling systems and other railway infrastructure features can have a significant impact on the train driver’s workload, and therefore the driver’s ability to perform safely and efficiently.

Changing the infrastructure arrangement once implemented is very costly so it is useful to be able to evaluate the ergonomic impact of a design scheme early on in the design project.

Network Rail, working with the world leading human factors consultancy Human Engineering, has developed a software model that allows engineers to do just that. Lucid developed the model into a web application with an easy to use interface and sophisticated graphing function

Trackoff is an educational initiative managed by the Rail Safety and Standards Board (RSSB) on behalf of Britain’s railway industry. The aim of the initiative is to educate young people about safe conduct in the railway environment and raise awareness of the dangers and consequences of antisocial behaviour and/or playing on the railway.

At the centre of the initiative is the trackoff.org website which provides free educational resources to organisations that can spread the message: schools, colleges, youth centres and community groups.

Lucid was awarded a two-year contract to manage the website services. Over the summer 2008, we reviewed all previously produced resources with a panel of education experts, redeveloped the website and implemented a digital asset library. The next phase of the programme is to develop new resources which better match today’s classroom facilities and teachers’ needs.

Lucid provided consultancy, and developed and delivered a training course for the Rail Safety and Standards Board (RSSB) on the company’s time tracking application.

RSSB is a not-for-profit company, owned and funded by the many companies that provide Britain with rail and freight transport. It provides the rail industry with services ranging from R&D to managing national safety standards and acting as the interface in European railway programmes. To secure funding, RSSB must be accountable to the rail industry and the Department for Transport. Company-wide tracking of staff time spent on various types of projects is part of RSSB’s commitment to transparency and spending of the industry and tax payers’ money.

Lucid worked closely with the senior management and department heads to develop a course that both conveyed the business need for time tracking and addressed the practical aspects of using the system. Every member of the 200+ staff was trained by Lucid.

Lucid developed a comprehensive, interactive training package on personal track safety, tailored to the requirements of passenger and freight train operators, and infrastructure management contractors.

Funded by the Rail Safety and Standards Board, the training package covers all aspects of personal track safety, from understanding the railway environment and terminology to rescue and protection of the railway in a case of an emergency.

The training material is highly visual, with over 150 original photographs, illustrations, video and interactive exercises to ensure effective training.

Lucid also developed the associated lesson plans, handouts and exam papers.

Lucid developed a training course for the rail industry to help Controllers of Site Safety (COSS) improve their communication and presentation skills.

COSSs are responsible for setting up a safe system of work for teams carrying out work on the railway track. A central part of their job is to brief work teams on all aspects of site safety. However, typically COSSs have had little training in communication and presentation techniques.

Network Rail decided to address this by incorporating a module on communication skills into the COSS training courses. Lucid developed the course materials, with emphasis on how to deliver effective professional safety briefings.

Lucid developed an interactive guide for the Research and Development department of the Rail Safety and Standards Board.

The department spends about £15 million per year on research that helps to improve engineering, operation and management of the railway. The interactive guide combines video, voiceover, animation and graphics to showcase the department’s work and the benefits it is delivering to the rail industry.

Lucid has produced an interactive DVD that provides Britain’s train drivers with guidance on lifestyle and self-management.

The DVD combines 30 minutes of video and animation with interactive exercises to address topics such as managing shift work and fatigue, getting support for personal problems and maintaining concentration while driving.

Shot with drivers from passenger and freight train and on-track-machine operating companies, the DVD takes an open and honest approach to issues that that are very real but not always easy to discuss in the workplace.

Lucid managed the workforce communications programme for Track Safety Strategy Group (TSSG), a rail industry focus group on track worker safety.

We produced newsletters and videos that were published three times a year and used across the rail industry in the regular safety briefings. We provided TSSG with all the original content, media and artwork, and managed the group’s website on a weekly basis.

In the beginning of the three-year programme, we also redesigned the group’s visual identity, and redeveloped the website.

Network Rail took over the workforce communications when they brought track maintenance in-house in 2006.

Lucid developed a comprehensive training package on safety critical communications for the rail industry.

Commissioned by the Rail Safety and Standards Board, the training package covers railway communication protocols, techniques for planning and structuring communications, and the critical importance of confirming understanding before taking any action.

The materials combine video, voiceover, illustration and graphics to deliver safety critical training in an engaging and memorable manner.

Network Rail is currently implementing the largest ever telecommunications renewal on Britain’s railway. The programme will replace all existing radio, cable and transmission systems, and significantly improve safety, efficiency and reliability of railway operations.

A key part of the £1.3 billion programme is the GSM-R radio system that will allow drivers and signallers to contact each other directly, any time, anywhere on the network. Over 20,000 drivers, signallers and guards will be trained to use the new equipment.

Lucid produced a 12 minute DVD that provides an overview of the system and conveys its key functionality and features to the front line staff. The DVD is used in staff training courses and general briefings across the rail industry.

Each Christmas, the railway closes for Christmas Day and Boxing Day. While the trains stop running, thousands of dedicated railway staff forego their Christmas dinners to improve and rebuild Britain’s railway infrastructure.

Lucid created an animated Christmas greeting for the http://www.tracksafety.info website to acknowledge their efforts and wish everyone safe working.

Rail Safety and Standards Board (RSSB) is responsible for the production and upkeep of Britain’s Railway Group Standards. These technical and operational standards set out the requirements for system safety and safe interworking on Britain’s railway.

When a change is proposed to a standard, all companies potentially affected by the change must be consulted and given the opportunity to comment.

Lucid designed and developed a web application that allows RSSB to manage the consultation process effectively, replacing the manual, paper based system that had been in place previously.

Called the Consultation and Stakeholder Register, the system contains details on all consultations managed by RSSB that are currently underway, and on all stakeholders who need to be consulted.

Lucid developed an interactive CD for Network Rail to train signaller managers to apply the company’s new model for assessing staff competence in safety critical communications.

We worked with a team of experienced signaller managers to redefine the assessment model, and then developed the CD to address all the key learning objectives: what has changed and why, and how to apply the new model.

The CD includes voiceovers, videos, animations, real life case studies and interactive exercises which create an engaging and effective learning experience.

Lucid developed an online strategy for Network Rail, the owner and operator of Britain’s railway infrastructure, and subsequently created the company’s website. After a year of on-going support, the site was handed over to the in-house web team who now manage it.

Lucid developed an interactive training CD ROM for the rail industry to improve safety critical communications. The project was facilitated by the Rail Safety & Standards Board (RSSB) and guided by a cross-industry editorial team

The CD combines video, audio, animation and over 50 interactive exercises. It has been a great success in the rail industry: the first print run ran out in two weeks, and the feedback has been overwhelmingly positive.

CIRAS is the Confidential Incident Reporting and Analysis System for the UK rail industry. It encourages employees in the industry to report safety incidents via this confidential system as well as through their own company’s reporting channels.

Lucid designed the visual identity for the new CIRAS newsletter, a part of a wider programme of change in the organisation’s communications.

Network Rail Freight Commercial Services is required by the Rail Regulator to provide information and advice to potential and existing customer on how to get freight on rail.

Lucid provided the Freight team with a comprehensive web strategy. This led us to redevelop the online freight guide which originated from Railtrack, the predecessor of Network Rail. In the process we edited the site down from nearly 200 hundred pages to just over 100, reducing the maintenance overhead for the in-house web team.

The Research Compendium is an online database of research commissioned by the Highways Agency (HA). Used by transport professionals, students and educational institutions all over the world, the Compendium is managed by the Transport Research Laboratory.

One of our first projects back in 2002 and we are still hosting and maintaining the site!

API Photographic Services provides the marketing and advertising industry with photographs and video of events and outdoor campaigns. The service allows clients to assess the quality and success of a campaign or event through online access to images.

Lucid designed and developed the online application which is API’s key business tool. The main components of the system are:

•Secure client accounts for viewing, downloading and emailing campaign images
•Facility for photographers to upload images
•Administration functionality to fully manage the client accounts and image database in-house by non-technical users